All Nourishing Hope programs will be CLOSED Monday, February 17. We apologize for the inconvenience.

Todos los programas de Nourishing Hope estarán CERRADOS el lunes 17 de febrero. Sentimos la inconveniencia.

Get Food

Online Market

CUSTOMIZE YOUR GROCERY ORDER FROM ANY DEVICE

Welcome to Our Free Online Market!

Our Online Market is a free service that fits your schedule! Order on your own time from any computer or smartphone. Find what you need to create healthy, delicious meals. Pick up from our Headquarters, The Hub, Sheridan Market, or one of our partner sites. Click here for the full list of locations.

  • Frozen meats, canned goods, cereal, milk, eggs, and fresh produce are available
  • Substitutions where available – get the food you want
  • No need to wait in line
  • Continued access to physical pantry

The Online Market is a monthly order. Special thanks to the Thierer Family Foundation for making this program possible!

A Service Built Around You

You deserve an easy way to get the food you and your family need. If you meet our eligibility requirements, you can take advantage of all our services on your schedule. Ordering and picking up food has never been easier!

Plus, text message reminders and Spanish website translation options are now available!

If you’re having difficulty logging in to the new system, contact us using this contact form. If you need food more immediately, please visit the Sheridan Market.

Pickup Details and Options

We have various pickup locations and options at either Nourishing Hope buildings or at partner sites. See the list below to find what may best suit you.

Order Placement: (Place order 2 days before pickup)
Tues by midnight for Thurs pickup
Wed by midnight for Fri pickup
Thurs by midnight for Sat pickup

The Hub, 5151 N. Ravenswood
Thurs: 2 – 7pm

Headquarters, 1716 W. Hubbard
Fri: 1 – 4pm
Sat: 12 – 3pm

Sheridan Market, 3945 N. Sheridan
Thurs: 12:30 – 2:30pm

North Lawndale Employment Network, 1111 S. Homan Ave.
3rd Thurs. of the month : 11 am – 1pm

Independence SDA Church, 1308 W. Polk St.
4th Sat. of the month : 1 – 4pm

Bright Star Community Outreach, 4444 S. Evans Ave.
4th Thurs. of the month : 10 am – 1pm

The Center on Cottage Grove, 6323 S Cottage Grove Ave.
3rd Wed. of the month: 3 – 5pm

The Greater West Town Community Project, 500 N. Sacramento Blvd.
3rd Wed. of the month: 3 – 5pm

About Pickups:
Specific pick-up windows are selected during the registration process. Please choose your location and pick-up window at that time.

Order Placement

Order Placement: (Place order 2 days before pickup)
Tues by midnight for Thurs pickup
Wed by midnight for Fri pickup
Thurs by midnight for Sat pickup

About Pickups:
Specific pick-up windows are selected during the registration process.

Click here for the full list of locations.

What You’ll Need
To Sign Up

The first time you use our Online Market, you’ll need to provide easy documentation.

For ID verification, we accept a photo or scan of the following:

  • A government-issued ID
  • Social Security card
  • Consulate card or matricula

For children (under 18), we are flexible and can accept:

  • Birth certificates
  • Medical cards (Medicaid or other insurance)
  • Health records signed by a doctor

Log In

Login here to access the Online Market.
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Already a Nourishing Hope Client?

Existing clients can reach out to us through our contact form.

Contact Us

New to Nourishing Hope?

Are you first time visitor? Start by creating a new account.

Sign Up

Online Market Help

Need help with the Online Market? Reach out if you have questions or just need help in general.

Contact the Online Market

How Ordering Works

Each household is eligible for one monthly distribution.

Once registered, all you have to do is log in on a Tuesday, Wednesday or Thursday that you’re eligible to customize your order for that month and lock in your cart.

How Pickup Works

After registering, you’ll select a pick-up window. Be sure you’re available during the window and have appropriate transportation for over 80 pounds of healthy food!

If you are unable to come in, you’ll need to sign a form called a “Proxy” that gives permission for someone else to pick up your food.

Click here to access the Proxy form

Haga clic aquí para acceder al formulario de proxy

If you are a caregiver for someone who needs food and cannot physically come in to our sites, please print out the Proxy form, have the food recipient sign it, and bring it into the Pantry with you.

Am I Eligible?

Our online portal is easy to use and easy to access. Check out if you’re eligible to take advantage of our free services:

  • Your income is at or below the government’s guidelines.
  • You have access to cooking and refrigeration facilities in your home.
  • You live anywhere in the city of Chicago — there are no service boundaries for our Online Market program.

 

Frequently Asked Questions

Download the FAQ fact sheet here

What do I need to sign up?

We try to make our sign-up process as easy as possible. There is some information we’re required to gather in order to provide you with food.

When you’re ready to sign up, please make sure you have:

  • A picture of your photo ID for each member of your household
  • A picture of your proof of address

You can use a picture from your phone.

During the signup process, you will also be asked for your current income, whether you receive SNAP benefits, and questions about your current grocery needs.

What forms of ID can I use?

In case you don’t have a standard driver’s license, there are several other forms of photo ID we can accept.

  • A government-issued ID, such as a driver’s license, permit, or state ID
  • A social security card
  • A Consulate Card or matricula

For Children under the age of 18, you can also use:

  • Birth certificates
  • Medical cards (such as insurance cards or Medicaid)
  • Health records signed by a doctor

Why do you need my ID?

We only ever use your ID to verify that all our food is going to real people. It is never shared with any government agencies or outside databases.

How do I know if I’m eligible?

After you register, a staff member from Nourishing Hope will review your application to determine if you are eligible for our online market program. These are the answers they check for:

  • Your address must be within the city of Chicago
  • Your monthly income must be within 300% of the federal poverty level for your family size. You can find that chart below.
  • Express a need for food support

What if I’m not eligible?

There are many food programs available in Chicago and we want you take advantage of them. If we’re not able to work with you at this time, you can use this interactive map of other resources.

How often can I order?

You can place orders through Nourishing Hope’s online market one time per month.

Where do I pick up my food?

When you are ready to order, the first question you will be asked is which location you would like to pick up the food from. Different locations have pickups on different dates, so feel free to pick the time and place that works best for you.

These locations are currently available for general sign up:

  • Bright Star Community Outreach
  • Center on Cottage Grove
  • Greater West Town Community Project
  • Nourishing Hope HQ (1716 W Hubbard)
  • Nourishing Hope Hub (5151 N Ravenswood Ave)
  • Nourishing Hope Sheridan
  • Independence SDA Church
  • North Lawndale Employment Network

Is it safe to share my information with Nourishing Hope?

Yes. Any information you provide to Nourishing Hope is completely confidential. We do not ever share it with any outside databases or organizations, including government agencies.

Can I change my pickup date?

If your pickup date no longer works for you, not a problem! Please cancel your order, and then place a new order on a location and date that does work for you.

What if I miss a pickup?

It’s important to us that we’re supplying our communities with as much food as possible and that nothing goes to waste. If you miss three pickups in a six month period, your account will be placed on pause for 60 days. After 60 days you will be able to order again like normal. Excessive no-shows may result in a permanent suspension of online market services.

What if my plans change and I can’t make it to a pickup?

Please make sure that if you’re not able to make it to a pick-up, that you cancel your order at least 24 hours beforehand. If you cancel your order on the pick-up day itself, it will count as a no-show. Three no-shows within six month can result in a hold being placed on our account.

What forms of Proof of Address can I use? Why do you need this?

Nourishing Hope’s online market is only available for Chicago residents. The proof of address is used to verify that you live within the city limits.

You can use:

  • A piece of mail from an official organization, like your bank
  • A recent utility bill
  • A copy of your lease

Please note: your ID does not count as legal proof of address. We do need to have a separate document to complete verification.

How do I change my email?

If you need to change your email or phone number, please send an email to [email protected] and we will change it in the system for you. Please let us know as soon as possible if this happens! We may be sending alerts to your old email.

How do I change my phone number?

If you need to change your email or phone number, please call 773-525-1777 ext 250, or send us an email at [email protected] , and we will change it in the system for you. Please let us know as soon as possible if this happens! We may be sending alerts to your old phone.

What if my household changes? Can I add new family members or remove family members that have moved out?

If you have changes in your household, please call 773-525-1777 ext 250, or send us an email at [email protected]. We can update list of household members for you. Please let us know if this happens! This helps us make sure you’re getting enough food with each order.

Can I get additional food if I have a large household?

Yes! Quantities received are based on household size. The maximum order size will automatically update based on number of people in household. If you have changes in your household size, please call 773-525-1777 ext 250, or send us an email at [email protected]. We can update list of household members for you.

Can my family members sign up too?

We strongly suggest that you set up one account with every member of the household, rather than have separate accounts. Your quantities will be based on the household size, so you will still receive the amount of food you need.

Registering multiple household with the same address could delay eligibility confirmation.

What if I move but still need support with my groceries?

If you have a new address, please call 773-525-1777 ext 250, or send us an email at [email protected]. We can only provide online orders for residents of Chicago. If you do move outside the city limits, we can help connect you to resources in your new area. You can also use this interactive map.

Our Partners

We’re proud to partner with several community organizations, schools and faith-based groups to provide opportunities for our neighbors to pick up healthy groceries at other locations.

HOLISTIC CARE

Learn more about our Social Services

We’re more than food. At Nourishing Hope, you have access to free social services, including mental health counseling, public benefits and employment assistance, and referrals to domestic violence resources. See how we can work with you. 

BE WELL

Nourishing Hope Exists Because of the Support of Our Neighbors.

Providing the equivalent of 4.5 million meals each year, plus thousands of mental wellness and social services that empower healthy lives, Nourishing Hope strives to create a city where all people have the resources needed for a dignified life. Join us today!

DONATE     VOLUNTEER